Privacy Policy

1. Introduction

Welcome to TrueAbstract AI ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website (https://trueabstract.ai), our application (the "Service"), and any related marketing or sales interactions.

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Service.

2. Information We Collect

We collect information in two main categories: information you provide to us directly, and information collected automatically when you use the Service.

A. Information You Provide to Us

• Account Information: When you register for an account, we collect Personal Data such as your name, email address, company name, and job title. We use third-party authentication providers (Supabase Auth) to manage logins securely.
• Billing Information: If you purchase a paid subscription or credit package, our third-party payment processors will collect your full name, billing address, and payment card information. TrueAbstract does not store full credit card numbers on our servers.
• Customer Data (Your Leases): The core function of our Service is to analyze commercial real estate documents. You provide us with PDF lease agreements and related documents ("Customer Data"). We also generate extracted data and analytical summaries from these documents. You retain full ownership of your Customer Data. We process this data solely to provide the Service to you.

B. Information Collected Automatically

• Usage Data: When you visit our marketing site or log into the app, we may automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, device identifiers, and pages viewed.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various business purposes:

• To Provide the Service: The primary use of your Customer Data (lease documents) is to feed it into our multi-agent AI system for extraction, auditing, and strategic analysis.
• To Manage Your Account: To manage your registration, authentication, and payments.
• To Communicate with You: To send you transactional emails (e.g., "Analysis Complete," password resets), administrative information, and updates about changes to our terms or policies.
• For Marketing (With Consent): To send you marketing emails about new features or industry insights, provided you have opted-in to receive such communications. You can opt-out at any time.
• To Improve Our Platform: We analyze aggregate, anonymized usage data to understand user behavior and improve the performance and feature set of TrueAbstract.

4. How We Share Your Information (Subprocessors)

We do not sell your Personal Data or Customer Data to third parties. We only share your information with trusted third-party service providers ("Subprocessors") necessary to operate our business and provide the Service.

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our key categories of subprocessors include:

5. Messaging & Notification Consent

TrueAbstract AI may offer optional notifications via SMS, email, or other electronic messaging channels to keep you informed about lease processing status, account activity, and service updates.

A. Opt-In & Consent

We will only send you messages if you have provided your explicit, prior consent. Consent is collected at the time you enable notifications within your TrueAbstract account settings or during the sign-up process. By opting in, you agree to receive messages from TrueAbstract AI related to your use of the Service.

Your consent is recorded and documented through our platform. A record of your opt-in — including the date, time, and method by which consent was given — is maintained and available upon request. This may include a link to the webpage where consent was collected, a screenshot of the opt-in workflow, or a reference to the document describing the opt-in process.

B. Message Frequency & Charges

Message frequency varies based on your account activity and notification preferences. Standard message and data rates from your carrier may apply. TrueAbstract AI does not charge separately for sending notifications.

C. Opt-Out

You may revoke your consent and opt out of receiving messages at any time by updating your notification preferences in your account settings, replying STOP to any SMS message, or contacting us at hello@trueabstract.ai. Opting out of marketing messages will not affect transactional messages essential to the operation of your account (e.g., security alerts or password resets).

D. No Sharing of Consent Data

Your consent to receive messages and any associated personal data (such as your phone number) will not be shared with or sold to third parties for their marketing purposes.

6. Data Security

We take the security of your highly sensitive commercial data seriously. We implement industry-standard technical and organizational measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

Key security measures include:

• Encryption at Rest: Lease documents stored in our storage infrastructure (Supabase) are encrypted at rest.
• Encryption in Transit: All data transmitted between your browser and our servers, and between our servers and our subprocessors, is encrypted using TLS/SSL protocols.
• Access Controls: Access to Customer Data is strictly restricted to authorized personnel and systems tailored to provide the Service.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

7. Data Retention

We will retain your Personal Data and Customer Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

If you delete your account, we will delete your Customer Data (uploaded leases and extracted results) from our active databases within a reasonable timeframe, subject to backups and legal retention requirements.

8. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.

To exercise these rights, please contact us at the email provided below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@trueabstract.ai