Terms of Service

Last Updated: January 26, 2025

1. Acceptance of Terms

Welcome to TrueAbstract AI ("Company", "we", "our", or "us"). By creating an account, accessing, or using our commercial real estate lease analysis platform available at https://trueabstract.ai (the "Site") and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms").

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

TrueAbstract AI provides a B2B software platform that uses artificial intelligence to extract data, analyze clauses, and summarize commercial real estate documents uploaded by the user. The Service is intended for professional use by asset managers, brokers, and real estate professionals.

3. Account Registration and Security

To access the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account. TrueAbstract AI will not be liable for any loss or damage arising from your failure to secure your account.

4. User Conduct and Restrictions

You agree to use the Service only for lawful business purposes. You shall not:

  • Use the Service in any way that violates applicable national or international law or regulation.
  • Upload any documents that contain illegal content, malware, viruses, or any other malicious code.
  • Attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, copy, or disrupt the integrity or performance of the Service or any third-party data contained therein.
  • Use the Service to build a competitive product or service, or copy any ideas, features, functions, or graphics of the Service.
  • Use unlimited or metered plans in a manner that substantially exceeds typical usage patterns of an average user (e.g., automated bulk uploading via scripts without prior API agreement).

5. Customer Data and Ownership

5.1. Ownership of Your Data: You retain all rights, title, and interest in and to the documents you upload to the Service ("Customer Data") and the extracted data results generated from them. We claim no ownership over your Customer Data.

5.2. License to Host and Process: By uploading Customer Data to the Service, you grant TrueAbstract AI a worldwide, non-exclusive, royalty-free license to host, copy, transmit, and display the Customer Data solely as necessary to provide the Service to you, including processing the data through our AI subprocessors.

5.3. Data Responsibility: You are solely responsible for the accuracy, quality, integrity, legality, and intellectual property ownership of all Customer Data you upload. You represent that you have obtained all necessary rights and consents to upload the Customer Data to the Service.

6. Intellectual Property Rights

The Service, including but not limited to its code, architecture, "3-Agent System" methodology, UI design, logos (including the "Verified Stack" logo), and text, is the property of TrueAbstract AI and its licensors and is protected by copyright, trademark, and other intellectual property laws.

These Terms do not grant you any right, title, or interest in the Service or our intellectual property, except for the limited, non-exclusive, non-transferable license to access and use the Service according to your subscription plan.

7. IMPORTANT: AI Disclaimer and Limitation of Reliance

This section is critical. Please read carefully.

The Service utilizes large language models and generative artificial intelligence technologies to analyze documents. While we strive for high accuracy, AI technologies are experimental and inherently subject to errors, "hallucinations" (generating false information with high confidence), and misinterpretations of complex legal text.

By using the Service, you acknowledge and agree that:

  • Verify Before You Act: The output generated by the Service is meant to assist professionals, not replace them. You are solely responsible for reviewing and verifying the accuracy of any extracted data, summaries, or strategic insights against the original source document before making any business, legal, or financial decisions based on that data.
  • Not Legal or Financial Advice: TrueAbstract AI is a technology provider, not a law firm or financial advisor. The Service does not provide legal, accounting, or investment advice. The identification of "risks" by the CIO Agent does not constitute a legal opinion.
  • No Liability for Business Decisions: TrueAbstract AI shall not be liable for any errors, omissions, or inaccuracies in the output, nor for any resulting damages or losses, including but not limited to lost profits, failed acquisitions, or legal disputes arising from your reliance on the Service's output.

8. Fees and Payment

  • Subscription Plans: The Service is offered on different pricing tiers (e.g., Starter, Growth, Enterprise) which may involve monthly subscription fees or credit-based usage.
  • Payment Terms: By selecting a paid tier, you agree to pay TrueAbstract AI the monthly or annual subscription fees indicated for that service level. Payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated.
  • No Refunds: All fees are non-refundable except as required by law or as explicitly provided in these Terms.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TRUEABSTRACT AI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

UNDER NO CIRCUMSTANCES WILL TRUEABSTRACT AI'S TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID BY YOU TO TRUEABSTRACT AI FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms. Upon termination, your right to use the Service will immediately cease.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms, please contact us at: hello@trueabstract.ai